Refund Policy
1. General Policy
2. Exceptions for Refunds
Refund requests may be considered only in limited circumstances and will be subject to verification and review by Al Qalam Education & Welfare Foundation. Refunds may be considered under the following circumstances:
- Duplicate Transaction: If a donor has accidentally made more than one payment for the same donation.
- Incorrect Amount: If an incorrect donation amount was entered or processed due to an error.
- Unauthorised Transaction: If a payment was made without the donor’s consent, subject to transaction verification and review.
3. Refund Request Process
To request a refund, the donor should contact Al Qalam Education & Welfare Foundation through our official website and provide complete details of the transaction for verification. Refund requests can be submitted through: https://alqalamfoundation.org.in/The refund request should include:
- Full name
- Contact details
- Transaction ID
- Date of donation
- Amount donated
- Reason for the refund request
Providing complete and accurate transaction information will help Al Qalam Education & Welfare Foundation review and verify the request efficiently.
4. Approval & Processing
All refund requests received by Al Qalam Education & Welfare Foundation will be reviewed individually and on a case-by-case basis. Submission of a refund request does not automatically guarantee approval. If a refund request is approved after verification, the refund will generally be initiated within 7–10 working days. The actual time required for the refunded amount to appear may vary depending on the bank, payment gateway, card issuer, or other financial service provider involved. Wherever possible, an approved refund will be credited to the original payment method used while making the donation.